Work and Speech Interactions among Staff at an Elderly Care Facility

Abstract : We observed bathing assistance, night shift operations, and handover tasks at a private elderly care home for 8 days. We collected approximately 400 h of recorded speech, 42,000 transcribed utterances, data from an indoor location tracking system, and handwritten notes by human observers. We also analyzed speech interaction in the bathing assistance task. We found that (1) staff members are almost always speaking during tasks, (2) remote communication is rare, (3) about 75% of utterances are spoken to the residents, (4) the intended recipient of utterances is frequently switched, and (5) about 17% of utterances contain personal names. We also attempted clustering utterances into passages, and about 33% of passages contained only one person’s name. These results should be applicable in semi-automatic long-term care record taking.
Document type :
Conference papers
Complete list of metadatas

Cited literature [8 references]  Display  Hide  Download

https://hal.inria.fr/hal-01463376
Contributor : Hal Ifip <>
Submitted on : Thursday, February 9, 2017 - 3:04:46 PM
Last modification on : Friday, December 1, 2017 - 1:16:13 AM
Long-term archiving on : Wednesday, May 10, 2017 - 2:36:15 PM

File

978-3-642-41145-8_4_Chapter.pd...
Files produced by the author(s)

Licence


Distributed under a Creative Commons Attribution 4.0 International License

Identifiers

Citation

Tetsuro Chino, Kentaro Torii, Naoshi Uchihira, Yuji Hirabayashi. Work and Speech Interactions among Staff at an Elderly Care Facility. 3rd Human Work Interaction Design (HWID), Dec 2012, Copenhagen, Denmark. pp.35-45, ⟨10.1007/978-3-642-41145-8_4⟩. ⟨hal-01463376⟩

Share

Metrics

Record views

144

Files downloads

81