Users, Bystanders and Agents: Participation Roles in Human-Agent Interaction

Abstract : Human-agent interaction (HAI), especially in the field of embodied conversational agents (ECA), is mainly construed as dyadic communication between a human user and a virtual agent. This is despite the fact that many application scenarios for future ECAs involve the presence of others. This paper critiques the view of an ‘isolated user’ and proposes a micro-sociological perspective on the participation roles in HAI. Two examples of an HAI in a public setting point out (1) the ways a variety of participants take part in the interaction, (2) how the construction of the participation roles influences the construction of the agent’s identity, and (3) how HAI, as a mediated interaction, is framed by an asymmetric participation framework. The paper concludes by suggesting various participation roles, which may inform development of ECAs.
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Antonia Krummheuer. Users, Bystanders and Agents: Participation Roles in Human-Agent Interaction. 15th Human-Computer Interaction (INTERACT), Sep 2015, Bamberg, Germany. pp.240-247, ⟨10.1007/978-3-319-22723-8_19⟩. ⟨hal-01610810⟩

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