Narratives of an Outsourced Information Systems Failure in a Small Enterprise

Abstract : In this study we investigate a case of an outsourced information systems (IS) failure (OISF) within the collaborative partnership among asymmetric partners. A small and medium-sized enterprise (SME) is dealing with an independent software vendor (ISV) conducting a project of implementing an IS that fails. We used a narrative research methodology for our enquiry. In the construction of our narrative we followed the OISF framework as a theoretical touchstone. As a major conclusion we found that asymmetric collaborations with partners with inadequate managerial and technical IT capabilities are extremely prone to OISF’s. We showed that an outcome-based and fixed price contract is not an adequate instrument to conduct such a partnership and to avoid a failure.
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Jan Devos, Hendrik Landeghem, Dirk Deschoolmeester. Narratives of an Outsourced Information Systems Failure in a Small Enterprise. InternationalWorking Conference on Transfer and Diffusion of IT (TDIT), Jun 2013, Bangalore, India. pp.57-72, ⟨10.1007/978-3-642-38862-0_4⟩. ⟨hal-01467813⟩

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